RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mindfulbmx.bike

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at neil@tracklocross.bike and send your item to: BMX Aware, 3/1 801 Argyle Street, Glasgow, G3 8JW.

Shipping
To return your product, you should mail your product to: BMX Aware, 3/1 801 Argyle Street, Glasgow, G3 8JW.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

Our aim at BMX Aware is to help you as riders resolve any problem swiftly and efficiently. We understand that accidents can happen and part of our objective is to have all our customers back on their bikes as quickly as possible.

How do I submit a claim?
If you have a claim please make sure you provide us with the all the required information listed and use the contact form which runs through step by step what we require. This is the fastest and most convenient way for you to submit and us to process your claim.

You will receive a confirmation e-mail straight away to the e-mail address supplied, check your junk box first and if you did not receive this it means you have entered your e-mail address incorrectly, and we will not be able to contact you, so you will need to re-submit your claim.

Requirements

Warranty of product, valid to the original owner only
Proof of purchase must be supplied showing the date of purchase
A damaged product must be returned for a claim to be processed
Costs in returning damaged products is down to the returnee

Any claims must be submitted with the following details:

Full product photo
Detailed photo of damaged area
Serial number (on frames)
Copy of original receipt/invoice

Complete bike warranty, what do you get?

6 Months on a frame (against breaks)
3 Months on parts (against breaks)
30 Days against paint blemishes and defects

Aftermarket frames, forks and bars

1 year free replacement (against breaks)
30 Days against paint blemishes and defects
When the warranty period has expired, as a good will gesture we will offer to replace the damaged part with a brand new one at a discounted rate.